Privacy Policy

Look, we get it - nobody actually enjoys reading privacy policies. But here's the thing: we're not gonna hide behind a bunch of legal jargon. At Pyro Surge Architecture, we've been designing fire-resistant structures since we opened our doors, and we approach your data with the same care we put into protecting buildings from wildfire.

This policy explains what info we collect, why we need it, and what we do with it. Pretty straightforward stuff.

When you reach out to us or use our website, here's what we might gather:

• Contact Details: Your name, email, phone number - the basics so we can actually get back to you about your project.
• Project Info: Whatever you tell us about your building plans, site location, fire risk concerns, or sustainability goals.
• Technical Stuff: IP address, browser type, pages you visit on our site. Nothing creepy, just standard website analytics.
• Cookies: Small files that help the site remember you. Makes things run smoother on your end.
• Correspondence: Emails, messages, or notes from our conversations - we keep these on file for reference.

We're not selling your data to random companies or spamming you with ads. Here's what we actually do:

• Respond to your inquiries and provide architectural services you've asked for
• Keep you updated on your project's progress - renderings, permits, timelines, that kind of thing
• Send occasional updates about fire safety regulations or sustainable design trends (only if you're cool with it)
• Improve our website based on how people use it
• Comply with Canadian building codes and legal requirements
• Maintain records for professional liability purposes - it's an architect thing

We don't hand out your info like flyers. But sometimes we need to share it with:

• Project Partners: Engineers, contractors, consultants who're working on your building - they need the details to do their job right.
• Legal Folks: If a court or regulatory body asks for it, we've gotta comply.
• Service Providers: Companies that help us run our business - email hosting, cloud storage, that sort of thing. They're bound by confidentiality agreements.
• Municipal Authorities: When we're submitting plans for permits and approvals in BC or other jurisdictions.

We'll never sell your personal info to third parties for marketing. That's just not our style.

We protect your data like we design fire-resistant structures - with multiple layers of defense. Our systems use encryption, secure servers, and restricted access protocols. Only team members who need access to do their work can see your information.

That said, no system's 100% bulletproof. We do our best, but if you're sending sensitive stuff over email, just know there's always a small risk. For really confidential project details, we can set up secure file transfer methods.

Project files and correspondence? We hang onto those for at least 7 years after project completion - it's required by our professional insurance and architectural regulations in Canada. Website analytics and cookie data gets cleared out after a couple years unless there's a reason to keep it longer.

If you want us to delete your info earlier, just ask. We'll see what we can do while staying compliant with legal requirements.

Under Canadian privacy laws (PIPEDA and BC's privacy legislation), you've got rights:

• Access: Ask to see what personal data we have on you
• Correction: Tell us if something's wrong and we'll fix it
• Deletion: Request we remove your info (within legal limits)
• Opt-Out: Unsubscribe from marketing emails anytime
• Complain: If you think we've messed up, contact the Office of the Privacy Commissioner of Canada

To exercise any of these rights, shoot us an email at info@pyrosurge.info or give us a call.

Our website uses cookies to remember your preferences and track basic analytics. We use Google Analytics to see which pages get the most traffic and how people navigate the site. Nothing too invasive.

You can disable cookies in your browser settings, but it might make the site a bit clunky. Most modern browsers let you block third-party cookies while keeping the functional ones active - that's probably your best bet.

Sometimes we link to other websites - maybe a material supplier's site or a green building certification resource. Once you click away from our site, you're under their privacy policy, not ours. We can't control what they do, so check their policies if you're concerned.

Our services aren't aimed at kids under 13, and we don't knowingly collect their data. If you're a parent and think we've accidentally gathered info from your child, let us know right away and we'll delete it.

Privacy laws change, our practices evolve, and sometimes we need to update this policy. When we do, we'll post the new version here with an updated date at the top. For major changes, we might send an email to let active clients know.

It's worth checking back here once in a while if you're curious about updates.

If something here doesn't make sense or you've got concerns about how we handle your data, don't hesitate to reach out. We're architects, not lawyers, so we'll do our best to explain things in plain language.